Call Center Solution
Since recent times call centers have become a pivotal point of contact for customers and have significantly transformed communication systems leading to enhanced efficiency and customer satisfaction. At TechBridge Consultancy, we offer specialized personnel who are skilled in promptly answering calls and assisting customers with their concerns. Call center services have centralized the concept of communication and have enhanced accessibility and convenience. By outsourcing to us, you can improve your company’s operational workflow, and foster stronger customer relationships. We provide multi-channel services like phone, email, and online platforms to facilitate your customers. We also provide you with analytics and reports to track and analyze data and bring improvement in your service quality.
Our Available Solution Offerings
Live Chat and Email Support
Our professional team offers real-time assistance and resolves customer queries and concerns through multichannel services such as live chat and email. Our trained agents respond promptly, offer extended services, accessibility, convenience and maintain written communication records for future reference. At TechBridge Consultancy, we provide personalized call center services to engage customers in robust messaging conversations.
Billing and Account Support
One of the important call center services provided by our trained team is billing and account support for your company. Dealing with billing inquiries, payment processing, refund requests, and account-related issues to assist the customers is a specialized service at which our team excel. They work hard to ensure accurate billing information and address customer queries and concerns regarding their accounts.
Order Processing
We interact and deal with customers to efficiently process their orders and provide assistance at each and every step of order processing. This ranges from order entry to verification to payment to tracking and delivery of orders to the customer. Customer concerns and queries are dealt with accordingly in case oof order return or exchange. By efficient provision of call center services, we contribute to customer satisfaction and smooth order management.
Inbound/Outbound Customer Support
The major call center services being offered are inbound and outbound calls to address customer queries, concerns, and issues through various channels like phone calls, live chat, or email. Services include outreaching to customers for sales, surveys, or market research to promote products, gather feedback, or follow up on previous interactions with our team. By doing so, we provide a complete call center solution for improving your customer relations.
Social Media Monitoring
An extended service to track, monitor, and engage the customers on various social media platforms is being offered to enhance customer satisfaction and build better relationships. We have trained staff to monitor brand comments, inquiries, and complaints across social media channels and provide timely responses and effective resolution. By doing so, we proactively identify trends, gather feedback to stay connected with the customers and effectively manage your brand’s online reputation.
We Strive To Provide The Best User Experience
Tech Bridge Consultancy is a leading provider of technology services and solutions with a global presence in North America, Europe and Asia.