Business Process Outsourcing
Business Process Outsourcing (BPO) is a strategic approach that companies and businesses use to extend some of their activities and functions to external workers and service providers. This involves assigning non-core business functions to external service providers, which enables companies to focus on their core functions and strategic objectives. This allows companies to improve their service quality, enhance functioning and reduce costs. Tech Bridge Consultancy is well known for its BPO services. With years of worthwhile experience providing excellence in handling outsourcing, we help companies to streamline their core functions.
Our Available Solution Offerings
1. Customer Relationship Management
One of the fundamental services Tech Bridge offers is customer relationship management as customers are primary to any business. We offer follow up calls and customer feedback forms. We provide you valuable insights into customer data which help to identify trends and make data-based decisions. We manage customer and sales data for performance analytics.
2. Call Center Services
At Tech Bridge, we offer a team expert in handling inbound and outbound calls, providing toll free services, order taking, holding, and redirecting calls, and customer services. We also deal with scheduling and taking live telephone interviews. Our expert team of professionals is multi-talented at handling your problems and providing you with BPO services most suited to your needs.
3. Recruitment Services
One of the specialized services TechBridge offers as a BPO services company is managing your staff by providing efficient recruitment services. This allows companies to focus on their core activities. Our skilled staff creates job vacancies, attracts, and hires qualified employees. We offer services in sorting and validating CV/resume of the interested candidates.
4. E-mail & Chat Support
We offer you with a robust system of creating and sending out emails to reach targeted audiences. We offer your customers a platform where queries and concerns are managed in a timely manner. Email support also offers customer chat services. To maintain customer relationships we also engage in sending feedback forms and follow-up Emails.
5. Appointments Management
We help to streamline your business operations and manage your calendars and appointments. We arrange client visits and meetings for you in a tidy manner. Our team is capable of seamlessly carrying out the hectic and time-taking job for you so that you can focus on the core activities. We also send out invitations to your clients and schedule appointments.
6. Research & Analytics
An essential part of TechBridge as a BPO services company is the provision of reports and analytics, which develops the integrity of our work and acts as a performance analysis. We monitor, record, and compare your business’s performance with competitors and offer you ways to improve and enhance your functionality. By using graphs and charts, we provide visual analysis of your company’s performance.
7. Sales & Marketing
We believe digital media marketing is a powerful approach to connect and enhance your brand visibility and awareness. We generate marketing list, plan a strategy to incorporate newer and better marketing tools. We engage in email marketing, internet marketing and social media marketing. To enhance sales we incorporate use of strategies to promote lead generation.
8. CV/Resume Management
As part of our BPO services, we help you prepare and update your Curriculum Vitae or resume. We market your CV to apply and find a job according to your suited requirements. By doing so, we keep you updated on your interests and fields for future endeavors. We keep you up-to-date on market requirements and job placement.
9. Paralegal Duties
We assist you with your paralegal tasks and duties such as preparing legal documents or dispensing legal information to clients. Our suite of services include document creation and formatting, legal transcription and contract preparation for your clients or business partners.
10. Transcription Services
We offer a team expert at transcribing any verbal information to written texts. We offer services in transcribing dictation, interviews, business meetings, conference calls, press briefings and lectures. We even excel at legal medical transcriptions, radio shows transcription, and seminar transcription.
11. DataBase Management
The BPO services at TechBridge also include web-based database creation and recording and sorting database entries. Either basic or complex level data creation or modification is involved, our skilled team can handle it. This enables a more organized and functional database which is rather easily accessible to the customers and clients.
12. Security Services
Our list of services as a renowned BPO services company extends to your security matters as well. We offer CCTV monitoring services which run 24 hours. Whether it is the monitoring of security cameras at home or billboards, our vigilant team offers you unending support. We not only excel at monitoring the cameras, but also store and investigate the recording. Our security services also encompass your website and phone-based applications.
13. E-Learning
Ever since the inception of online learning, it has become an integral part of gaining education and knowledge. We offer you corporate training and product demonstration online seminars before starting any job. We also provide E-tutors for school going students.
14. Health Care Services
Health care services are a vital part of our BPO services. We stand out to provide services such as medical billing and medical claim processing. We store and update patients' data such as case studies, OPD forms, prescriptions and lab reports securely and safely. We also engage in making follow-up calls to patients. We manage data relating to patient visits and engage in developing patient profiles.
15. Market Research
Among the numerous BPO services, we provide services related to your product marketing. The services involved are creation and management of your product policies. Study and carry out in-depth research of the relevant areas of your product campaign to develop and employ effective marketing strategies. We are also involved in formulating prices of your products keeping in mind the market demands, competitors, and target audience.
We Strive To Provide The Best User Experience
Tech Bridge Consultancy is a leading provider of technology services and solutions with a global presence in North America, Europe and Asia.