Lead Attendant

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Tech Bridge Consultancy Hosted Call Center Solution and CRM Solution providing a great opportunity for call centers and for SME’s to make best use of telephonic sale opportunity and by looking at the trends and call flow make any decision which will impact their direct sales very quickly.

    Why Lead Attendant :

  • Track your customers
  • Predict your future
  • Efficient Dealing
  • Create Customer Loyalty
  • Sales Strategy
  • Customer Service Improvements
  • Track Your Sales From Beginning To Conclusion
  • Mobility
  • Cost Effective
  • Wireless
  • Scalability
  • Conferencing

    Lead Attendant IP-PBX Features

  • In Bound Call System
  • Out Bound Call System
  • Call Recording
  • Real Time Call Data Record
  • Super Agent Panel
  • Call Monitoring
  • Voice Mails
  • IVR Automation
  • Upload Recordings
  • Manage Announcements
  • Conferencing

    Lead Attendant IP-Telephony Features :

  • Call Backs
  • Auto Dialer
  • Call Forwarding
  • ACD
  • Live Call Monitoring
  • Live Status of Colleagues
  • Call Whispering
  • Barg-in By Super Agent
  • Blind Transfer
  • Phone Book
  • Time of Day Routing
  • Conference Rooms

    CRM Features :

  • Leads Management
  • Extensions Management
  • Extensions Assignment to Campaign
  • Auto Dialer
  • Auto Dialer Campaigns
  • Leads Association with Campaigns
  • Call Receiving Popup
  • Voice Blasting
  • Block List
  • Click to Call

Reporting:

  • Live Call Detail Report
  • Missed Call Report
  • Usage Summary Report
  • Usage Detail Report (Agent Wise)
  • Daily Usage Report
  • Weekly Usage Report
  • Sales Summary Report